DC Incidents
Safety Incident submission forms for Distribution Centers only.
Safety Communications
The latest helpful Safety information and data! This webpage will be updated often, so check back regularly for new information and safety trends.
XStore POS
For stores operating the new XStore Point-of-Sale System.
Camera Work Request
Please do not submit a work order for password assistance.
If you need to reset a password, Click here to email LP
CIS Bill Reader Work Request
Call 772-287-7999 for assistance troubleshooting the operation of the bill scanner.
Fire Watch Request
Submit to request overnight fire watch from the Security Operations Center (SOC) at the Home Office.
Government Agency Contact
Please complete anytime the store receives a letter or a visit from a government agency. No communication or inspection should proceed without approval from Loss Prevention, Safety, or Legal.
Loss Prevention - LP Incident
Not for use with a Customer/Team Member incident.
If injury was sustained through violent intent, please submit an LP Incident in addition to the customer/employee incident after contacting 911 and your District Manager.
Loss Prevention - Phone Scam Report
Use this to report any incident where any persons call the store and instruct team members to remove cash from the safe.
REMINDER: Hang-up on any calls making such demands and call your District Manager.
Safety - Customer Incident
To Submit, you must have completed companion Forms A, B, and the store map.
Fill these out completely and photograph each page. Include these and at least three photographs of the incident scene.
Remember: NEVER photograph people or injuries under any circumstances.
Your pictures should tell a story and capture any involved product/fixtures from near and far.
DO NOT include photographs of an iPhone/iPad where photos were originally taken. Email the original pictures to upload the original photo file.
Safety - Team Member Incident
To Submit, you must have completed companion Forms A, B, and the store map.
Fill these out completely and photograph each page. Include these and at least three photographs of the incident scene.
Remember: NEVER photograph people or injuries under any circumstances.
Your pictures should tell a story and capture any involved product/fixtures from near and far.
DO NOT include photographs of an iPhone/iPad where photos were originally taken. Email the original pictures to upload the original photo file.
SOC Schedule Adjustment
For stores monitored by the Security Operations Center (SOC), use this form to report whenever personnel are expected to be in the building outside of typical operating hours. Report anything +/- greater than 1 hour before or after normal employee open/close schedules to ensure SOC staff are not dispatching law enforcement to your location.
Store Closure Report
Report impacts to normal operating business hours.
Call your District Manager for approval prior to submitting this form.
Workplace Violence Report
This is for select locations only.
Incident Response
Required forms and important tips when responding to a Customer or Employee Incident.
LP Resources
Contains: User Guides for completing forms and audits in the LP Portal, as well as common SOPs, and other contextual help.
Camera System Help
See here for desktop video help on how to use your video management system (VMS) for camera review and export.
Emergency Procedures Guide
Review guidance on steps to take in the event of an emergency.
Public Audit Portal
Guest user audit entry access
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